Terms of service

Terms and conditions of sale

1. Who we are

The online store Timplito (the "Store") is operated by CRINITRADE, S.L., Calle Roque de Jama 12, Local 5, Edificio Colina Dorada, 38650 Los Cristianos (Arona), Santa Cruz de Tenerife, Spain; tax ID (NIF) B93772747; registered with the Registro Mercantil de Santa Cruz de Tenerife, sheet TF-78088. Contact: info@timplito.com, +34 677 661 751.

2. Scope

These terms apply to all orders placed on the Store. By placing an order, you accept these terms in the version published at the time of your order. Our products are intended for consumers and businesses; where a provision applies only to consumers, this is stated.

3. Products

Our apparel and accessories are printed on demand by our production partners once your order is placed. Product images are as accurate as possible, but small differences in colour, print placement or size may occur due to screen settings and the printing process. Size guides are available on product pages.

The designs shown in the Store are the property of CRINITRADE, S.L. or of the artists who have licensed them to us. Buying a product does not transfer any right to reproduce the design.

4. Prices and payment

Prices are shown in euros. Any applicable taxes and delivery costs are shown before you confirm your order. Payment is made online with the payment methods offered at checkout. Your card is charged when the order is placed.

5. Orders and contract

The contract is concluded when we send you the order confirmation email. We may refuse or cancel an order in case of an obvious pricing error, suspected fraud or a product that cannot be produced; in that case you will be refunded in full. You can ask to cancel an order free of charge as long as it has not yet been sent to production; contact us as soon as possible.

6. Production and delivery

Production and delivery times, costs and destinations are described in our Shipping Policy. Risk passes to you when the products are delivered to you or to a person you designate.

7. Right of withdrawal, returns and refunds

Consumers have a 14-day right of withdrawal. Its conditions, our handling of damaged or misprinted items, and the model withdrawal form are set out in our Refund Policy, which forms part of these terms.

8. Legal guarantee

All products benefit from the legal guarantee of conformity provided by applicable consumer law (three years in Spain for consumers). Contact us at info@timplito.com if a product is not in conformity.

9. Liability

Nothing in these terms limits our liability where the law does not allow it, in particular towards consumers. Otherwise, our liability is limited to the price of the products concerned.

10. Personal data

We process your personal data as described in our Privacy Policy. The data controller is CRINITRADE, S.L.

11. Complaints

For any complaint, contact us at info@timplito.com. We will try to find a friendly solution. Consumers resident in Spain may also request an official complaint form (hoja de reclamación) and may turn to the consumer arbitration bodies or competent authorities of their place of residence.

12. Applicable law and jurisdiction

These terms are governed by Spanish law. If you are a consumer, you also keep the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings before the courts of your place of residence. For business customers, the courts of Santa Cruz de Tenerife have jurisdiction.